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Feb 4th  10:37 AM
Home | Contact Us | Help
Technical Support
 
 

 
 
 
New Technical Support System!

Dear KJs,

Due to some recent changes in our support structure, we have decided to implement an entirely new support system. With this new support system, our hope is that we will be able to provide you with very high levels of support. Additionally, we will be able to better track your needs and issues with the software.

Currently, the new support system requires a separate registration from the main KJ Pro site. We are hard at work linking the two systems so that you will be able to use the same login information for both the main KJ Pro site and the support site. We do not currently have an ETA on the transfer of information to the new system, but we are working to complete it as soon as possible. In the meantime, we apologize for the inconvenience that this causes.

Sincerely,
Richard Mott
Lead Developer and Master of Apple Fritters

CLICK HERE FOR THE NEW SUPPORT SITE

Need More Help?

At this time, we are not able to offer phone support. Our phone support rep, a most dear and valuable employee, had to leave. We are in the process of finding a new support rep and expect to bring back phone support by the end of the month. We apologize for any inconvenience this may cause.

Before you contact us, check out the FAQ Section (Frequently Asked Questions) for answers to common questions.
Please have your registration number available when you call. Registration is required to obtain support. You may register over the phone when you call, or you may register online.

Phone: 815-526-7520
866-512-8361 (Toll-free)
Speak directly with our staff over the phone regarding sales inquiries and account services. Not available now. Please use our online support system instead.
Support: support.kjpro.com You may use our advanced online support system at any time.
Office Hours: Monday - Friday
1:00 - 3:00 CST
Sales inquiries and account services are available during regular office hours.


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