KJ Pro - Ordering FAQ (Frequently Asked Questions)

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May 11th 06:58 PM

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Ordering FAQ (Frequently Asked Questions)

	•	Contact Us
	•	Shipping Information
	•	Return Policy
	•	Ordering FAQ
	•	Program FAQ
	•	Technical Support
	•	Song Update Subscriptions

•	How safe is shopping online at KJ Pro?
•	What payment methods do you accept?
•	What do I do about a problem with my order?
•	How do I know if you have received my order?
•	When will my order be processed?

•	How long does it take to receive my shipment?
•	How do I find out more about shipping?
•	What is your Return Policy?
•	What do you do to ensure my privacy?

How safe is shopping online at KJ Pro?

This web site is secured using Secure Sockets Layer (SSL), an encryption technology provided by GoDaddy.com Turbo SSL™ Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the GoDaddy.com Turbo SSL™ Authentic Site Seal which demonstrates our commitment to your security.

Shopping online with us is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

If you're still concerned, you can place your order over the phone during regular business hours. (click here for contact information) Please have the product number of each product ready when you call.

What payment methods do you accept?

We accept MasterCard, Visa, Discover, and American Express Cards at the time or purchase either online or by phone. We also accept money orders and cashier's checks, which you can select as your payment option in the Check-Out procedure.

(Sorry, no CODs.)

Q:	What do I do about a problem with my order?
A:	Send us an e-mail or call us as soon as possible. (click here for contact information) Please include all the information you have (order number, order date, products ordered, how to contact you, etc.), so we can respond as soon as possible.

How do I know if you have received my order?

After placing your order online, you will be taken to a page that shows your order number. An order confirmation will be sent automatically by e-mail within minutes after you submit your order. You must provide a full and accurate e-mail address to receive an order confirmation. You can also check your order on your account page. View your account page. If you are still unsure that we've received your order, contact us by phone or email (click here for contact information).

When will my order be processed?

Expected processing time is one business day. Orders received before 4:00 p.m. CST will likely be shipped the same day, depending on our volume. We do not process orders on Saturdays, Sundays or Holidays. You will receive a final order confirmation once your order has been shipped, if you provided an email address. If there is a problem with the processing of your order, we will attempt to contact you by e-mail or by phone.

How long does it take to receive my shipment?

This depends on the shipping method you choose and your location. For more information and estimated delivery times, go to the "Shipping Information" page.

Please note: The shipping method you select affects only the travel time after your order is shipped. It does not affect the time it takes us to process your order.

Q:	How do I find out more about shipping?
A:	Go to the "Shipping Information" page for more details.

Q:	What is your Return Policy?
A:	Click here for all the details of our Return Policy.

Q:	What do you do to ensure my privacy?
A:	We respect your right to privacy. Click here to read the full Privacy Policy.

Use of this website signifies your agreement to the Terms of Use.

All pricing is in U.S. Dollars and is subject to change without notice.